Membership Policy

BICCHO Membership Policy

Membership Tiers and Benefits

Biccho offers three membership packages: Exclusive White, Exclusive Black, and Exclusive Gold. Each package provides unique benefits to our members.

Exclusive White (FREE)
- Free of charge
- Special discounts and promotions: Exclusive discount codes valid on specific products and collections
- Early access: Opportunity to access new or limited-edition products early
- Free standard shipping (up to 5 items)

Exclusive Black (Monthly/ $19.99 - Yearly/ $199.99)
- Includes all privileges of the Exclusive White plan
- Special occasion discounts: Exclusive discount codes for use on special occasions
- Free and fast shipping (unlimited)
- Priority 24/7 Exclusive Members customer support

Exclusive Gold (Monthly/ $39.99 - Yearly/ $399.99)
- Includes all privileges of the Exclusive White and Exclusive Black plans
- Exclusive Collection or Custom Design Products: Exclusive designs and collections for Exclusive Gold members
- Dedicated Exclusive Members support advisor (exchange opportunity if not satisfied)
- Exclusive Styling Support tailored to your preferences
- Meticulously designed products according to your requests
- Invitations to exclusive events (online and physical)
- Activities tailored to your hobbies (Music playlists, Beatmaker, Product design)

Points System

Our points system rewards our members based on their spending and engagement with the following structure:

- Earn 5 points for every $1 spent
- Receive 250 points as a welcome gift when you first become a member
- Earn 500 points for every $100 purchase (500 Biccho Points = $5)
- Earn points on a scale from 500 to 5000 points
- Reach 3000 Biccho points to upgrade to the Exclusive Black package for free
- Reach 5000 Biccho points to upgrade to the Exclusive Gold package for free

Validity of Points

Points are valid for 1 year from the date they are earned. If points are not used within this period, they will expire.

Membership Duration

Purchased packages do not have a 1-year limit; they remain valid as long as they are paid for. Membership benefits continue to be available to members as long as their subscription payments are up to date.

Cancellation and Refund Policy

Members can cancel their subscriptions at any time by contacting our customer service. The cancellation will be effective from the next billing period. No refunds will be issued for the remaining period of the current subscription.

Upgrade and Downgrade Policy

Members can upgrade or downgrade their membership package at any time through their account settings. Upgrades to higher tiers will be effective immediately, while downgrades will take effect from the next billing period.

Miscellaneous

- Membership benefits cannot be combined with certain promotions unless explicitly stated.
- Biccho reserves the right to modify the membership benefits, points system, and terms of service at any time with prior notice to members.

By purchasing any of the membership packages specified in this agreement, the customer is deemed to have accepted the membership agreement and other policies. The purchased membership packages will be automatically charged each month to the customer’s registered card information until canceled. The customer is considered to have read, acknowledged, and accepted all these terms upon purchase.

Contact Us

For any questions or concerns regarding your membership, please contact our customer service team at support@biccho.com